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General
We produce custom plush your own character design,holiday toys, IP toys, animals, pillows, dolls, backpacks, keychains, and coin purses, all designed to meet global retail standards.
Yes. We support low MOQ starting at 100 units for startups and scale up to 100,000+ for enterprise buyers.
Our main markets include North America, Europe, the Middle East, and parts of Asia.
Absolutely. We comply with EN71, ASTM F963, CPSIA, and other region-specific safety standards.
Yes, all projects include a pre-production sample for your approval before mass production.
We have 19+ years of manufacturing experience, with a fully integrated in-house production system.
Products
We use high-quality, certified materials such as soft polyester plush and safe PP cotton filling.
Yes. We offer precise Pantone color matching for fabrics and embroidery threads.
Yes, we produce licensed IP plush products with full confidentiality and compliance.
Yes, all items are tested for seam strength, colorfastness, and wear resistance.
Yes, our factory is equipped to handle multiple styles within a single order efficiently.
Yes, we can source recycled fabrics and fillings upon request.
Customization
Yes, we can create plush products from sketches, reference images, or 3D files.
Yes, you can customize the shapes of all categories.
Yes, our team can refine your design to ensure it’s production-ready without losing detail.
We ensure high design fidelity through precise sampling and material selection.
Yes, we offer fully customized packaging—tags, bags, boxes—aligned with your brand.
Yes, we offer embroidery, sublimation printing, and heat transfer printing for details.
Service
Yes, from material sourcing and sampling to packaging, certification, and delivery.
We follow a strict QMS with IQC, IPQC, and OQC inspections at every stage.
Yes, we provide progress reports, photos, and videos during production.
We offer prompt resolution, replacement, or compensation for verified defects.
Yes, with direct communication channels for any post-delivery inquiries.
Yes, we welcome factory visits by appointment for project discussions and inspection.
Payment
We accept T/T, L/C, PayPal (for small amounts), and other agreed terms.
Yes, typically 30–50% deposit with the balance before shipment.
Yes, for large corporate clients, we can discuss flexible terms.
Yes, we support third-party quality checks before final payment.
Yes, we provide complete export documentation and invoicing.
Yes, we can use Alibaba Trade Assurance or escrow systems for secure transactions.
Shipping
Yes, we provide global delivery via air, sea, or courier.
Yes, we can arrange DDP or DDU shipping for your convenience.
Air freight: 5–10 days; Sea freight: 20–45 days, depending on location.
Yes, we’re happy to coordinate with your preferred logistics partner.
Yes, tracking numbers are shared immediately upon shipment.
Yes, we can consolidate multiple SKUs or orders into one shipment to save cost.